The Factory collects and stores information on our customers only to provide them with the highest level of services that they have requested from us.
The Factory stores our customers’ personal information securely to prevent it from being lost and to prevent it from being accessed, misused or disclosed by others.
Only authorised staff can access customers’ personal information in order to provide the services requested.
If you require details on your personal information that we have stored, you may make a written request to The Factory and the information will be provided promptly.
The Factory will retain your personal information only for as long as required to provide the requested services. You may require us to delete the information we hold about you at any time. However, if this occurs we may not be able to provide you with any of the requested services.
The Factory will only transfer your information to another party when necessary to complete the delivery of the requested services. We will take all reasonable steps to ensure your information remains secure during transfer and after receipt by the other party.