Code of Conduct
This code applies to all offices and staff of The Factory Building Your Future and represents the minimum standards to be applied in all their dealings with employers, New Apprentices and other interested persons.
The aim of the Code is to ensure the delivery of high quality support service with high standards of ethical behaviour exhibited to all parties concerned.
The Factory Building Your Future will provide:
Accurate, current, impartial and comprehensive information to employers, New Apprentices and other interested parties on:
Training products and delivery options appropriate to the needs of employers, particularly nationally endorsed Training Packages as they become available in each industry.
Their rights and obligations under Training Agreements e.g. employers requirements to release New Apprentices to attend the off-the-job training components of training packages or New Apprentices obligations to attend work including off-the-job training,
New Apprenticeship Incentives and Allowances
Flexible training delivery including school to work arrangements;
The operation of User Choice and the services available from Registered Training Organisations in the region, and,
Industrial relations matters which may include referral to appropriate industrial relations agencies or employer organisations;
An ongoing point of contact for the duration of the New Apprenticeship to help ensure successful completion of New Apprenticeships;
Advertising and information material that identifies the requirements of New Apprenticeships and is consistent with all Commonwealth and State legal requirements and reflects truth, accuracy and good taste;
A process through which employers, New Apprentices and other interested persons can notify inadequacies or problems in the delivery of services.
ADHERENCE TO THE CODE
In adhering to the Code of Conduct, The Factorys Building Your Future staff must:
Be open and honest at all times;
Be respectful and courteous in their dealings with all clients;
Inform clients of their rights, obligations and entitlements;
Ensure that provision of information is current, accurate impartial and consistent;
Ensure that advice about training options, particularly National Training Packages, best reflects the training needs of the employer and the New Apprentice;
Adhere to the New Apprenticeships incentive Programmes Policy and Administrative Guidelines when determining eligibility and processing claims for New Apprenticeships Incentives;
Be easy to contact by telephone, facsimile and email;
Respond quickly and accurately to requests for information;
Treat complaints seriously and learn from them;
Comply with obligations under laws such as the Privacy Act 1988, the Freedom of Information Act 1982 and the Trade Practices Act 1974;
Not personally seek to accept fees, benefits or advantages either directly or indirectly from employers, New Apprentices or other interested persons for services provided by The Factory Building Your Future ;
Make available to any interested persons details of the controls and arrangements put in place to manage conflict of interest matters where such conflicts exist;
Maintain up-to-date knowledge in respect of all aspects of New Apprenticeships but particularly Training Packages available within industry sectors; and
Ensure that a positive reputation and outlook for New Apprenticeships is promoted to stake holders and the community.